Shipping and Return Policies

Brujita Skincare Inc is not responsible for packages once they have left our HQ. We have no control in mishandling, lost or damaged packages. There are protocols that must be followed for your order to be replaced. Please read below.

Shipping Policies

  • No Cancellations once order is processed. 
  • Business Days are MONDAY-FRIDAY.
  • Shipment Days are MONDAY-FRIDAY
  • Allow 14 BUSINESS DAYS for shipment delivery.  All products are handmade and made fresh after order.
  • Unclaimed Packages are non-refundable unless customer pays a Shipping and Handling fee to resend. Customer must email shipping@brujitaskincare.com  to confirm unclaimed package. Customer must pay invoice for package to be sent back to them. 
  • If items arrive broken, you are required to send photos of broken item/s to brujitashipping@gmail.com with all your information including order number. You have 24 hours from arrival date to claim broken items. 

Returns/Exchanges

  • No returns or exchanges.
  • No Cancellations once order is processed. 
  • If items arrive broken, you are required to send photo of broken item/s to shipping@brujitaskincare.com with all your information including order number. You have 24 hours from arrival date to claim broken items.
Before you begin using any Brujita Skincare product, we recommend testing it on a small area of skin to make sure you aren't sensitive to any of the ingredients. If you experience any adverse reactions while using Brujita, please  discontinue use and contact us directly at shipping@brujitaskincare.com with proof of reaction.

Lost/Damaged Shipments

  • All shipments are insured with Shipsurance. In the event that your shipment is lost or damaged, please email shipping@brujitaskincare.com with your order number. We will file a claim on your behalf and customer agrees to follow protocol for verification on lost shipment or damaged shipment. This is the only way to get your order replaced. Unclaimed packages are different from lost/damaged packages. See above for rule on Unclaimed packages.